THE GENESIS

KLOVOU.com offers products across all categories, you can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.

KLOVOU does not have sales, including black Friday sales and private sales. If you see KLOVOU items, not from an official KLOVOU retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.

Made to Order items are custom-made only after an order has been requested. Once an order has been placed, KLOVOU Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.

Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale. 

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product
detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.

Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of
shipment. For updates regarding your Back-Order, please contact us.

KLOVOU offers personalization on selected items from its Accessories, Collections and Drops. To confirm eligibility for an item, please check its product page or contact us.

If an item or size you have selected is not available for purchase on KLOVOU.com, it is highly likely it will be restocked.
If you need additional assistance, please Contact Us.

Size guides with general recommendations are available on each product page to help determine your best fit.

If you need additional assistance, please Contact Us. 

KLOVOU products are crafted with the highest quality materials, design and workmanship. Most KLOVOU products are made in Pakistan.

In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how KLOVOU manages sustainability within our business, visit KLOVOU Stasis and
our Corporate
Sustainability & Responsibility Policy.   

KLOVOU is committed to building a culture of responsibility — with respect for the people, processes, and environments that shape our work.

We continuously explore more considered materials and smarter manufacturing methods to reduce impact, rethink waste, and design with longevity in mind. At the heart of this approach is care: for our teams, our partners, and the craft behind every piece.

Our journey has already begun. Selected products are developed using responsibly sourced fabrics, recycled components, low-impact processes, and cutting techniques designed to minimize waste.

As we grow, KLOVOU remains focused on evolving toward a more responsible and circular model — one that balances design, function, and accountability across our value chain.

This commitment is part of our wider vision to build a modern luxury brand that is intentional, progressive, and conscious by design.