KLOVOU.com offers products across all categories, you can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
KLOVOU does not have sales, including black Friday sales and private sales. If you see KLOVOU items, not from an official KLOVOU retailer, being sold at discounted, sale or clearance prices, then chances are the item is counterfeit.
Made to Order items are custom-made only after an order has been requested. Once an order has been placed, KLOVOU Client Services will contact you to confirm your order details and payment. Your item will then be crafted exclusively for you.
Please note that once a Made to Order item has successfully been submitted, it cannot be cancelled, modified or returned for a refund. These items are final sale.
Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. Estimated time frames are indicated on the product
detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Pre-Order based on our Online Return Policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.
Back-Order items are products that are currently out of stock and not immediately available. Estimated time frames are indicated on the product detail page and may take several weeks, potentially arriving sooner or later than estimated. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of
shipment. For updates regarding your Back-Order, please contact us.
KLOVOU offers personalization on selected items from its Accessories, Collections and Drops. To confirm eligibility for an item, please check its product page or contact us.
If an item or size you have selected is not available for purchase on KLOVOU.com, it is highly likely it will be restocked.
If you need additional assistance, please Contact Us.
Size guides with general recommendations are available on each product page to help determine your best fit.
If you need additional assistance, please Contact Us.
KLOVOU products are crafted with the highest quality materials, design and workmanship. Most KLOVOU products are made in Pakistan.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality. To learn more about how KLOVOU manages sustainability within our business, visit KLOVOU Stasis and
our Corporate Sustainability & Responsibility Policy.
KLOVOU is committed to building a culture of responsibility — with respect for the people, processes, and environments that shape our work.
We continuously explore more considered materials and smarter manufacturing methods to reduce impact, rethink waste, and design with longevity in mind. At the heart of this approach is care: for our teams, our partners, and the craft behind every piece.
Our journey has already begun. Selected products are developed using responsibly sourced fabrics, recycled components, low-impact processes, and cutting techniques designed to minimize waste.
As we grow, KLOVOU remains focused on evolving toward a more responsible and circular model — one that balances design, function, and accountability across our value chain.
This commitment is part of our wider vision to build a modern luxury brand that is intentional, progressive, and conscious by design.
ORDERS & PAYMENTS
At present, KLOVOU accepts Bank Transfer / Bank Deposit only for all online purchases.
Once your order is placed, our team will share the bank details and payment instructions. Orders are processed after payment confirmation.
No. As payments are currently processed via bank transfer or deposit, no payment details are stored on KLOVOU.com.
No. Only one payment method (bank transfer/deposit) is accepted per order.
You may purchase up to five (5) units per style per order.
For corporate or bulk purchases, please refer to the Corporate Gifts section or Contact Us for assistance.
Orders cannot be cancelled or modified once payment has been confirmed.
- Pre-orders and back-orders may be cancelled before payment confirmation by contacting us.
- Made-to-Order and personalized items, including DIY orders, are final sale and cannot be cancelled, modified, or returned.
For returns eligibility, please refer to our Returns & Exchanges section.
Additional payment methods may be introduced in the future.
Any updates will be reflected on KLOVOU.com.
SHIPPING & DELIVERY
All deliveries are subject to stock availability and successful payment authorization.
We offer complimentary delivery on all orders.
Orders are typically delivered within 3–5 working days, provided a valid delivery address is supplied.
Please note that force majeure events may delay or prevent deliveries.
Dispatches are not processed on weekends, gazetted holidays, or outside standard business hours.
A signature will be required upon delivery to ensure secure receipt of your order.
For payments made via credit or debit card, orders are processed within 48 hours after payment capture.
Orders placed with advance payment (credit/debit card) may be cancelled within 48 hours of order placement, provided the order has not been dispatched.
If an order is cancelled after dispatch, refunds will be initiated only after the returned shipment is received from the
designated courier.
This applies to credit/debit card orders only.
Refunds are processed in accordance with our verification and quality-check procedures.
Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to
check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.
If you need further assistance tracking your package, check the shipping confirmation email to find the Track My Package link or contact Client Services at +92 323 4128-111.
A signature will be required upon delivery to ensure secure receipt of your order.
a) Is someone collecting on your behalf?
They will be asked to provide the following to collect your order:
- Purchaser’s government-issued photo ID
- Representative’s government-issued photo ID
- Ready for Collection email
- Authorization form signed by you
Please note, all of the above documents must be original and copies will not be accepted.
RETURNS & EXCHANGES
We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.
- Contact our customer service center by emailing us at info@klovou.com or reaching out to our official social media pages.
- Accessories are not exchangeable
- No cash refunds, only online store coupons available for out-of-stock items
- Company decisions in these matters will be considered final By Courier
- Contact our customer service center by emailing us at info@klovou.com or reaching out to our official social media pages & they will guide you about the process of sending us the products
- Exchange is not possible without the original receipt
- Carefully repack the merchandise, making sure all tags are intact, the product is unused, and the receipt is included
- Customers will send products on their own. However, the return shipping amount will only be reimbursed if the product was damaged or not as per the order
- Courier charges will be borne by customer for both ways if the products are as per the order
- Article will be exchangeable with current system price
- Note: Amounts eligible for reimbursement will only be given via coupons which can be used in next online purchase from our website.
Exchanges made online are only applicable for a different size of the same item purchased and for equal or lesser value items.
The exchange window for online purchases is 30 days from the date of delivery.
Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed.
Refunds will be credited back to the original form of payment.
Any original shipping charges incurred at the time of purchase are non-refundable.
Monogrammed and Made to Order items are final sale. Once an order has successfully been placed, it cannot be cancelled, modified or returned for a refund.
CARE & REPAIRS
KLOVOU provides product care and repair services for products purchased from KLOVOU.com
KLOVOU’s vision for the future is to further accelerate and strengthen our work to integrate the principles of circular economy into the design and creation process while also embedding sustainability — from material choices to ensuring product longevity. In this context, through our product care and repair services, our aim is to extend a product’s life so you can enjoy your item again and again.
Our product care and repair services start with an initial
evaluation of the item’s conditions. Depending on the specific request, a KLOVOU
Client Advisor will be able to advise you on suitable solutions and will keep
you informed throughout the process.
KLOVOU products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear features an interior tag with care instructions. For more information or assistance, please Contact Us.
KLOVOU provides after-sales services for products purchased from KLOVOU.com.
If you need assistance or service, you may: Contact KLOVOU Client Services.
SUSTAINABILITY
Adopting a holistic worldview, KLOVOU is committed to reducing its environmental impact while respecting people, craftsmanship, and culture across our ecosystem. We pursue responsible growth through thoughtful sourcing, low-impact materials, refined manufacturing processes, and circular design principles — while championing inclusivity, dignity, and respect.
Our approach begins with choice and traceability of raw materials. Across our internal operations and extended supply chain, we work to ensure that internationally recognized social and environmental standards are respected and aligned with our own commitment to ethical and responsible practices.
KLOVOU’s long-term sustainability direction is built on clear social and environmental priorities, including:
- fostering a respectful and inclusive working environment
- supporting the continuity of craftsmanship and skilled work
- advancing responsible material innovation and waste reduction
- progressively reducing our environmental footprint across the value chain
As we grow, we remain committed to continuously improving our processes — balancing design, performance, and responsibility — while creating positive value for the communities and partners who contribute to our journey.
Sustainability at KLOVOU is not a static goal, but an evolving commitment embedded into how we design, produce, and operate.
Starting with choice and traceability of raw materials, KLOVOU guarantees – internally and along the supply chain - that internationally recognized social and environmental responsibility standards are respected and consistent with our own commitment to the ethical and sustainable management of our operations.
KLOVOU Stasis unifies the principles we uphold and the actions we pursue to treat our world and each other better, for our collective future. For more information visit Stasis.klovou.com.
Our products’ sustainability features are highlighted on each item’s description page on KLOVOU.com
As part of our commitment to reduce our environmental impacts, we are focused on incorporating low-impact materials and promoting sustainable manufacturing processes for our collections, while still ensuring superior craftsmanship and quality.
